How does this mail-in-repairs process work?
Call or Text Us at 825-431-4343, and we will send you the necessary information. Fill out the form and wait for us to contact you with either additional questions or a Job ID. Once you have the Job ID, you can send in your device. We will provide you with an estimate after we've received it. You do not need to make any payment until the service is complete.
How much does a Macbook repair cost?
The cost of a repair can vary based on the specific issue. To get an accurate estimate, please fill out our repair request form, and we will provide you with a precise quote after evaluating your device. For common problems, you can also check our website for pricing details.
How long does a MacBook repair take?
It varies based on the service. MacBook screen repairs, keyboard, and trackpad replacements are usually completed on the same day. Data recovery can take one day to fifteen days, and MacBook motherboard repair ranges from an hour to four weeks depending on the issue's severity. For specific turnaround times, please contact us for your MacBook device.
How should I package my device?
Shipping Guidelines for Safe MacBook Transport:
• Bubble Wrap or Shipping Paper: We recommend using bubble wrap or shipping paper to protect your device during shipping. Avoid excessive tape on bubble wrap to make packaging hassle-free.
• Proper Padding: Ensure your shipping box has approximately 2 inches of padding (bubble wrap or packing paper) on all sides. Wrap your device in bubble wrap to prevent it from shifting during transit. Adequate padding on the top and bottom of the box safeguards your device against potential shipping punctures.
Additional Tips for Secure MacBook Shipping for Repair:
• Device Shutdown: Power off your device before shipping to prevent any accidental activation during transit.
• Avoid Apple Box: Please refrain from using the original Apple box for shipping. We cannot assume responsibility for damages to your original Apple device box.
• Charger Inclusion: While chargers aren't obligatory for Apple device shipments, if you suspect charger issues, please mention this on your mail-in form and include it in the package.
• Charger Placement: When sending a charger, place it on the sides of the box, not on top or below the Laptop. This prevents pressure on the Laptop, which could potentially damage the screen.
• Include Job ID Form: Remember to include a printed copy of your Job ID form inside the box for easy identification.
Shipping Disclaimer: CalgaryMac Computer Repairs is not liable for improper packaging or any damages that may occur during shipping to our shop.
By following these guidelines, you'll ensure a secure and worry-free shipping experience for your MacBook.
Is there a return shipping fee for MacBook repairs?
We offer free return shipping for devices with repair charges above $275 that we service. If you decline the repair or if it's not repairable, there's a $40 - $50 return shipping fee. Free shipping applies only to repaired devices with charges above $275. For larger, heavier devices, extra shipping fees may apply, or we may send it back without insurance if shipping exceeds $50. All return shipping is through Canada Post.
How can I pay for my repair?
Mail-in repairs can be paid via Interac e-Transfer only.
Where do I send my MacBook to?
We gladly accept mail-ins with a valid Job ID. Please make sure to clearly mark your Job ID on the outside of the box. The address for sending your MacBook is as follows.
Calgary Mac Computer Repairs
220 Cornergate Row NE
Calgary, AB T3N 1L7
PH: 825-431-4343
